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Returns & Exchanges 

Gold ‘N Hot accepts returns and exchanges for any products purchased within 30 days from goldnhothair.com. We always encourage customers to contact Consumer Services before returning an item. Please contact Consumer Services for assistance with a return or exchange. Consumer Services will provide you instructions and additional information to help you.   

For purchases made through our valued retail partners, please contact the retailer you purchased product directly from and their customer service department will assist you with the return. If you encounter any issues, please contact Consumer Services department for assistance at 1-800-487-7273.   

Refunds 

Gold ‘N Hot accepts returns of merchandise purchased from the goldnhothair.com website for a refund or exchange within 30 days of purchase. Please contact Consumer Service for additional information 1-800-487-7273. 

We always encourage customers to contact Consumer Services before returning an item. However, if you would like to return the item at your own expense, please follow the instructions listed below:  

Please return the product within 30-days of purchase to Gold ‘N Hot. 

You can return the item by sending it to the following address: 

Helen of Troy L.P. Consumer Services 

1 Helen of Troy Plaza 

El Paso, TX. 79912 

  •  Please include your packing slip to ensure the package is easy to identify and include the best telephone number and email address for Consumer Service to reach you. 

  • If you lost or misplaced your packing slip, please contact Consumer Service to provide you a new packing slip to use for your return. 

  • For exchanges after 30-days, send the appliance postage paid along with proof of purchase, a note explaining reason for return, and $6.00 US to cover handling, insurance and return postage costs. 

Refunds are processed (3-5) business days after an item has been received by Helen of Troy. The refund should appear in your account within five business days after the refund has been processed. If you still have questions regarding a refund, please contact Consumer Services for assistance. 

Shipping 

Gold ‘N Hot offers a flat rate shipping fee of $5.95 for all orders. Currently, Gold ‘n Hot does not ship to PO boxes. This includes any Gold ‘N Hot items and other items sold on goldnhothair.com. Orders made by 12 pm Central Time will ship out the same day. Any orders after 12 pm Central will ship the following business day. During the busy holiday season, please account for 5-10 business days for your package to ship. For any questions on shipping, please contact Consumer Services at 1-800-487-7273. 

Gift Returns  

Gifts purchased through goldnhothair.com can be refunded to the credit card used or exchanged for another item. Consumer Services can assist you with the information and additional details you need to return your gift item. Please contact Consumer Service at 1-800-487-7273.   

Warranty 

Helen of Troy warrants to the original purchaser that this appliance is free from defects in workmanship for one year from the date of purchase. This warranty does not cover damages resulting from accident, misuse, abuse, attempts at repair or the use of unauthorized attachments. If this appliance fails to operate properly under normal use within 30 days from purchase because of defect, simply return it to the place of purchase with proof of purchase for a no-charge replacement. If found defective after 30 days and within the warranty period, send the appliance postage paid along with proof of purchase, a note explaining reason for return, and $10.00 US to cover handling, insurance, and return postage costs to: Helen of Troy L.P., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA. (California residents are not required to send $10.00 US.) Toll-free number 1-800-487-8769. This warranty gives you specific legal rights, and you may also have other rights, which may vary depending on where you live.  

Contact Us: 

For any further questions, please contact Consumer Services:  

Phone Number:1-800-487-7273 or retail_consumer_services@hotus.com

Hours: Monday - Friday, 7:00 AM - 6:00 PM Eastern Time 

 

 

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