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FAQs

Can I use rollers with the heat cap?

No, do not use rollers with the heat cap. The heat cap may be used with conditioning cream, lotion or rinse, including henna.

What is the wattage of my Gold ‘N Hot® dryer?

The wattage information for dryer is located on the handle next to the model number, as well as in the user’s manual.

Is my Gold ‘N Hot® appliance dual voltage?

It depends on the model. Dual voltage information will be included on the packaging, as well as printed in the instruction book packed inside the box. For appliances with automatic worldwide dual voltage, the dual voltage styling appliance will automatically adjust to the proper voltage. In North America, connect the plug into any outlet. Outside North America, use a plug adapter of the proper configuration with the plug before connecting it into any outlet. The 125-volt position is used in North America; several overseas countries require 250 voltage.

Is my Gold ‘N Hot® appliance dual voltage?

It depends on the model. Dual voltage information will be included on the packaging, as well as printed in the instruction book packed inside the box. For appliances with automatic worldwide dual voltage, the dual voltage styling appliance will automatically adjust to the proper voltage. In North America, connect the plug into any outlet. Outside North America, use a plug adapter of the proper configuration with the plug before connecting it into any outlet. The 125-volt position is used in North America; several overseas countries require 250 voltage.

What is the maximum temperature setting for my Gold ‘N Hot® flat iron?

Temperatures vary by model. Our flat irons provide superb styling flexibility by offering multiple heat settings. Temperature settings are detailed on the flat iron’s packaging as well as in the “Features” section of the user manual’s product description page.

What is the maximum temperature setting for the Gold ‘N Hot® Heater Stove?

The Ceramic heating element reaches and maintains 860°F (460°C). Please refer to your user’s manual for additional information.

What is the maximum temperature setting for the Gold ‘N Hot® Pressing Comb?

Temperatures range from 200° F to 500° F. Please refer to your user’s manual for additional information.

What is the maximum temperature setting for my Gold ‘N Hot® Curling Iron?

Temperatures vary by model. Our curling irons help achieve the look you want by offering flexible heat settings. Temperature settings are detailed on the curling iron’s packaging as well as in the “Features” section of the user manual’s product description page.

Is this hair tool equipped with an auto shut-off feature?

It varies by the model. Please refer to your user’s manual and information on packaging.

Can I use synthetic shine products or thermal heat protector on my hair before using this hair tool?

For additional heat protection, we recommend giving your strands a spritz of your favorite thermal heat protector spray before using styling tools. For synthetic hair, please consult your wig or extensions manufacturer’s manual for recommendations with heat styling.

Can I use Gold ‘N Hot® hair tools on wigs or synthetic hair?

For your safety, we strongly discourage using these tools on wigs or synthetic hair. Please consult your wig or extensions manufacturer’s manual for recommendations with heat styling.

Can I return or exchange products purchased on Goldnhothair.com?

We accept refunds for any online orders made within 30 days. If found defective after 30 days and within the warranty period, send the appliance postage paid along with proof of purchase, a note explaining the reason for the return, and $10.00 US to cover handling, insurance, and return postage costs to: Helen of Troy L.P., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA. (California residents are not required to send $10.00 US.) For refund and exchange information, please contact Consumers Services at 1-800-487-8769 or visit our Returns & Exchanges page.

How much is shipping?

Goldnhothair.com has flat rate shipping of $5.95 for every order. Items will be shipped the same day if the order is received by 12:00 P.M. Central Time. All orders paced after 12:00 P.M. Central Time will ship the next business day. Items will not be shipped during Federal holidays, and we recommend allowing 5-10 business days for shipping during the busy holiday season. To learn more about our return policy, visit our Returns page. Helen of Troy Consumer Services One Helen of Troy Plaza El Paso, TX 79912 Our toll-free telephone number is 1-800-487-8769. We’re open Monday – Friday 7:30am - 5:00 p.m. MST.

How long should I steam the roller?

We recommend steaming the roller for no more than 5-7 seconds, but depending on your hair length and texture, you should adjust that range to find what works best for your hair Fine/Thin hair: 3-5 seconds Medium/Wavy hair: 4-6 seconds Coarse/Thick hair: 5-7 seconds

Should my hair feel wet after removing the rollers?

We recommend steaming the roller for less than 7 seconds to prevent excess moisture to your hair. Setting time under natural drying conditions is approximately 10 to 15 minutes. You may prefer to speed up the process by using a hair dryer, bonnet dryer or a hard hat.

Is the Caruso Steam Setter dual voltage?

We do offer two models that are dual voltage: C97953 Molecular Steam Setter 30 Rollers & C97956 Molecular Steam Setter 14 Rollers. For appliances with automatic worldwide dual voltage: Dual voltage styling appliance will automatically adjust to the proper voltage. In North America, connect the plug into any outlet. Outside North America, use a plug adapter of the proper configuration with the plug before connecting it into any outlet. The 125-volt position is used for North America; several overseas countries require 250 voltage.

Can I buy the steamer separately?

Unfortunately, is not sold separately. The secret to Caruso® Professional Molecular® Curls is the rollers! The roller design allows for breathing space between foam and shield for faster evaporation and tighter curls. The unique shield lock holds rollers tightly.

Can I buy replacement rollers?

Yes, you can purchase steam rollers on goldnhothair.com. Or, call our Consumer Services toll-free at 1-800-487-8769, Monday – Friday from 7:30am to 5:00pm MST.

How do I clean the steamer, and how often should I clean it?

To clean the steamer, add one tablespoon of vinegar to the water and allow the unit to steam for one complete cycle. Unplug the steamer and let it cool before you pour out any residual water from the steamer. We recommend cleaning the steamer after every use.

I cleaned the steamer and it is not working. How do I get it replaced?

Call Consumer Services to troubleshoot first, and if a replacement is necessary, you have a One-Year Limited Warranty. Please call our Consumer Services toll-free at 1-800-487-8769, Monday – Friday from 7:30am to 5:00pmMST.

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